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6 Benefits of Patient Surveys

Although consumer surveys have long been used to fine-tune customer experience in the retail and service industries, healthcare providers have mostly underestimated this kind of feedback. What benefits have they missed out on by treating patient surveys as nothing more than a box-checking exercise?

5 Ways to Improve Patient Experience on Arrival

5 Ways to Improve Patient Experience on Arrival

Modern healthcare providers are under increasing pressure to deliver an exceptional experience from the moment patients walk through the door – to help, here are 5 ways you can improve patient experience on arrival.

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The Three Main Challenges of Patient Check-In

Check-in is one of your first opportunities to deliver an outstanding patient experience, so it’s critical you fully understand, and are able to overcome, the key challenges of this essential step in the patient journey.