When your patients visit your practice, they'll be eager for assistance for their ailments or to receive updates on their care. For this reason, practices, hospitals, and clinics should strive to be welcoming environments, however, many are associated with dreary waiting rooms or tedious administration processes.
Patient engagement and patient satisfaction are two concepts that dominate the healthcare landscape, but they’re often seen as independent of each other. However, the truth is a little more complicated. In fact, engagement and satisfaction share a symbiotic relationship, with each influencing the other.
Consumer surveys are a popular method of gaining customer feedback in order to fine-tune business processes and customer experience. They are commonly used across the retail and service industries, but the healthcare sector often underestimates their value.