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Jargon Busting with Jayex: The Difference Between Patient Experience, Engagement and Satisfaction

For those of us who didn’t go to medical school, healthcare jargon can range from confusing to outright indecipherable. To help clear things up, we're going to examine the language most frequently used when discussing how healthcare providers could deliver better care.

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What Are Patient Reported Outcome Measures?

Since their introduction in 2009, Patient Reported Outcome Measures (PROMs) have been collected by all providers of NHS-funded care. But what are they? Why are they important? And how do you go about gathering them?

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The Challenges of Managing a Modern Healthcare Practice

The modern healthcare industry is fast-moving, ever-evolving and almost impossible to predict, so there’s always a new challenge on the horizon for practice managers. Here are some of the most pressing issues that need to be addressed.