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6 Ways Patient Surveys Can Improve Your Practice

Consumer surveys are a popular method of gaining customer feedback in order to fine-tune business processes and customer experience. They are commonly used across the retail and service industries, but the healthcare sector often underestimates their value. 

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Jargon Busting with Jayex: The Difference Between Patient Experience, Engagement and Satisfaction

For those of us who didn’t go to medical school, healthcare jargon can range from confusing to outright indecipherable. To help clear things up, we're going to examine the language most frequently used when discussing how healthcare providers could deliver better care.

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The Challenges of Managing a Modern Healthcare Practice

The modern healthcare industry is fast-moving, ever-evolving and almost impossible to predict, so there’s always a new challenge on the horizon for practice managers. Here are some of the most pressing issues that need to be addressed.