Patient engagement and patient satisfaction are two concepts that dominate the healthcare landscape, but they’re often seen as independent of each other. However, the truth is a little more complicated. In fact, engagement and satisfaction share a symbiotic relationship, with each influencing the other.
Consumer surveys are a popular method of gaining customer feedback in order to fine-tune business processes and customer experience. They are commonly used across the retail and service industries, but the healthcare sector often underestimates their value.
Patient engagement is all about getting your patients more involved with their healthcare, leading to better health outcomes overall. There's a vast array of technologies available to help you achieve better patient engagement, but simple SMS messaging may prove to be one of the most useful and cost-effective