Jayex Technology has recently installed a 12 counter intelligent "Queue System F" for the new Legalisation Centre in Milton Keynes.

Visitors enter on the ground floor of the new building and are issued with a ticket number from a Touch-screen and thermal printer at reception. They then take a lift to the third floor waiting room to be called forward via the main display to their designated counter.

Information about the customers visit is saved to an SQL database - time of ticket Issue, time called forward, duration of consultation, name of interviewer, outcome of visit. From this information Jayex formats automatic reports that help The Legalisation Centre project required staffing levels, quantify the main reasons for visits and determine how to increase the number of successful outcomes.

Jayex offers a range of intelligent queue systems that are already used equally effectively in "One-Stop Shops", Benefits Offices, Passport Offices and Primary and Secondary Care throughout the UK.