Although they've been adopted by other health services like the UK's NHS for nearly a decade, the use of Patient Reported Outcome Measures (PROMs) has not yet been put into formal policy at a regional, jurisdictional or national level in Australian healthcare.
However, PROMs have much to recommend them, and they're starting to gain traction here as a new tactic for placing patients at the heart of healthcare.
But what are PROMs? Why are they important? And how should you go about collecting them?
Appointment booking might sound like a fairly humdrum place to begin improving patient experience in your hospital or practice. However, empowering your patients to book appointments online should form should form the bedrock of your efforts. Here’s why.