Increasingly, the concept of patient voice is becoming a focal point of discussion in the wider healthcare community. But what is patient voice, exactly? And what role does it play in patient engagement?
A 2018 survey conducted by NTT DATA Services highlights a growing desire among healthcare service users for experiences that are more in line with those delivered by retailers. What lessons should healthcare providers learn from the customer service industry?
As the healthcare industry in Australia becomes increasingly market-led and consumer-focused, providers are quickly having to understand that the familiar challenge of standing out from the competition is now integral to their survival – but how does patient check-in play a part?