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What Is Patient Voice and Why Does it Matter?

Increasingly, the concept of patient voice is becoming a focal point of discussion in the wider healthcare community. But what is patient voice, exactly? And what role does it play in patient engagement?

Jayex (12)

4 Things Healthcare Providers Can Learn from the Customer Service Industry

2018 survey conducted by NTT DATA Services highlights a growing desire among healthcare service users for experiences that are more in line with those delivered by retailers. What lessons should healthcare providers learn from the customer service industry?

Jayex (13)

Digital Patient Self-Check-in and Setting Yourself Apart from Competitors

As the healthcare industry in Australia becomes increasingly market-led and consumer-focused, providers are quickly having to understand that the familiar challenge of standing out from the competition is now integral to their survival – but how does patient check-in play a part?