EHI Conference 2013
6 November 2013
The Jayex team attended this year's conference in full force to demonstrate the complete range of solutions. We met partners and customers alike several of whom commented "we didn't know you offered all that ...". Jayex indeed offer a lot more then just self check-in and patient call. In particular our outcomes and pre-op solutions attracted immense interest.
Conference organisers released the following news :
Nobody ever doubted NHS England's determination to bring about real change in healthcare IT, or to open up healthcare data to more users; including patients. However, over the past year or so there have been so many ideas and initiatives pouring out of Leeds that it has been hard to see how they all join up.
On the first day of EHI Live 2013, there were indications of how things may fall into place. Both NHS England's director of patients and information, Tim Kelsey, and its director of strategic systems and technology, Beverley Bryant, indicated that the Information Services Commissioning Group will take firm charge of the plans coming out of different national bodies, and make sure they speak with "one voice".
Predictably, the ICSG is also effectively becoming an organisation in its own right, and is about to have a website. Meanwhile, Bryant also indicated that some £20m of the first round of 'Safer Hospitals, Safer Wards: Technology Fund' money will go on open source projects, and that there will be some co-ordination of the work done by the 20 pilots.
NHS England is also supporting EHI Intelligence's Clinical Digital Maturity Index, which launched at the show, as a way of finding out how best to fill in the gaps in trust administrative and clinical systems. Elsewhere at the event, Professor Jonathan Kay told the second CCIO Leaders Network Annual Conference that chief clinical information officers were also developing - and starting to work in teams.
The nuts and bolts of how to build effective, safe IT systems were the focus of the second day of EHI Live 2013. Away from the show, the Academy of Royal Medical Colleges issued a huge report on healthcare technology, calling for standardised records to support patient care and secondary uses, with coding built in from the start.
Meanwhile, Dr Maureen Baker, the clinical director for patient safety at the Health and Social Care information Centre, called for the NHS to make greater use of safety standards and safety cases at one session of the show. She went on to argue that a similar approach needs to be adopted for apps in the HANDI Health Apps stream. The regulation of medical apps has emerged as a big issue at EHI Live 2013, with some wary of stifling development, and others arguing the time has now come to apply some rigour. Dr Baker argued that the systems for regulating medical devices will not apply to apps, but NHS England is looking at the work the US Food and Drug Administration has done on regulating apps that turn devices into medical devices.
Join the debate on our comment button. A story that is certain to get comments is the news that NHS England is doubling the size of NHSmail inboxes ahead of the development of NHSmail2. But will this be enough to solve the perennial grumbles about the capacity of the system? Finally, EHI has launched a new Health CIO Network to act as a platform to give chief information officers and other senior healthcare IT leaders greater professional recognition, and to help them influence policy at a national and local level. Watch www.ehi.co.uk for more information.
Jayex at the Best Practice Show
17 October 2013
Jayex attended the Best Practice Show - October 2013 to demonstrate the latest developments in technology to Practice Managers and Doctors.
The National Associaiton of Primary Care has announced that Best Practice 2013 will be a new vehicle for the NAPC Annual Conference. Here is a message from Dr Charles Alessi, NAPC Chairman:
"I am delighted to tell you about an exciting new development for our annual NAPC event. The NAPC have now joined forces with healthcare event organiser CloserStill, to develop Best Practice 2013, which will act as the vehicle for the annual conference This allows the NAPC event to deliver even more content to even more people, in a much more professional format – see the Commissioning Show, Pharmacy Show or Acute & General Medicine for examples.
The Jayex team are here to engage with Practice Managers and show that Jayex is not just patient calling but also self Check-in, e-surveys, questionnaires and web media digital signage.
Kiosk trial for Friends & Family Test
19 August 2013
Queen Victoria Hospital NHS Foundation Trust is piloting the use of self check-in kiosks and other touch screen devices to do the Friends and Family Test. The trust's operational service improvement lead Stephanie Joyce said the trust is working with kiosk provider Jayex on the use of different devices to gather patient feedback.
"It's about giving patients as many different opportunities to provide feedback to us as possible," she said.
The pilot starts in late autumn and will trial which devices are best for different areas of the hospital with a final solution expected to be in place by next April. Queen Victoria is also looking to develop a patient portal with Jayex that people could visit before or after their appointment to check their data, see information related to their condition and complete the Friends and Family survey.
"We have the funding agreed for it and it's in development stage. There's so much functionality available so it's about prioritising where we want to start," she explained.
Joyce said the trust installed the kiosks at the start of 2012 and is now looking to optimise their use in a number of areas. Reporting from the check-in software is helping the trust understand why certain clinics are bottle-necking or not running smoothly at specific times, leading to a redesign of how clinics are booked and how templates are structured.
Jayex Technology said its kiosks are the first to achieve Interoperability Toolkit accreditation using InterSystem's Ensemble integration engine. Head of secondary care, Vik Parekh, said the company's goal is for all customers to migrate to ITK. Some trusts are already using ITK standard messaging to interact directly with their patient administration systems, allowing patients to update their demographic details.
At other NHS Trusts, between 70-90% of patients are using the kiosks and 70% are changing demographic details, he said. Trusts have also found that patients are more willing to give certain information, such as ethnicity, using a kiosk rather than in person.
Read original article by Rebecca Todd :
Interoperability in the NHS
16 August 2013
The "Nicholson challenge" is a set of mandates put forth by the England NHS leader Sir David Nicholson. It aims at identifying, and tapping, efficiency potentials in the service.
To meet that challenge of saving £20 billion by 2015, a number of NHS Trusts have understood that self-service kiosks can help them to improve efficiency and reduce costs without causing negative effects on frontline patient care. Patients use the kiosks to manage their appointments, update their personal information, and provide feedback on the care they receive.
Interoperability standard facilitates integration of applications. Jayex Technology Ltd is an application partner of InterSystems, a manufacturer focused on software for connected care. In mid-August 2013, the companies announced delivery of the first self-service kiosks to the NHS Trusts aiming to achieve interoperability Toolkit (ITK) accreditation. According to the vendors, by using the InterSystems Ensemble rapid integration and development platform with industry-standard ITK capability, "Jayex kiosks are much easier and faster to implement for a variety of connectable healthcare applications".
Trusts with applications or business services that support the standard can now exchange information with a Jayex kiosk. This mutuality extends the value of the investment in connected systems. According to Jayex Technology Ltd, benefits for both patients and providers include enhanced patient privacy, opportunities for patient engagement with easy feedback mechanisms, reduced patient waiting times during hospital visits, freeing frontline hospital staff to address patients with more complex or urgent issues, and improved quality of patient information.
Innovative Trusts are finding more uses for the Jayex kiosk services than were first envisioned. For example, some are considering how the kiosks can make it simpler for patients to engage in the NHS "Friends and Family First" programme. The electronic processing of surveys from patients or staff will assist the NHS in achieving the Government's ambition for a paperless NHS by 2018, a Jayex spokesperson explained "many other Trusts are also utilising the patient calling facility and realising benefits such as time saving and receiving real-time insight into patient flows".
Over the coming years, Jayex will extend its kiosk-based healthcare services to encompass multi-channel self-service portals. These will provide patients with the opportunity to check in and manage their healthcare needs from the comfort of their own home using a mobile device, PC, or potentially a smart TV. Such services will also enable advanced analytics, with reporting and tracking of key performance indicators (KPIs) that support better patient care based on relevant and current statistical information.
Friends & Family Survey
6 August 2013
Spring 2013 saw all NHS Trust hospitals obliged by contract to provide a survey for patients and their friends and family to give feedback on their experience whilst in the department.
Patients are being asked for for feedback on their experience via the Friends and Family Survey which is being rolled out by the Department of Health across all sectors of the NHS. A simple question should provide a standard basis of response.
"Would you recommend this clinic or department to a friend or relative, based on your treatment?"
Jayex Enlighten self-service solutions are deployed in numerous locations through healthcare to make it easy for patients to check-in, update their details, find their way around larger buildings, and promote health awareness messages along with completing check-in, anonymous and check-out surveys.
Enlighten E4 can be deployed on desktop, e-portals, interactive touch solutions and tablets to offer the fastest, clearest solution for staff and patients alike. Enlighten E4 with its 30 language choices, visual awareness and uncluttered screens can be used by almost anyone, removing barriers to service at every level, adding value to your customer service, providing choice and lowering costs.
Also see :
Australia Operations Go-Live
29 July 2013
This summer sees the start of Australian Operations out of Melbourne.
The complete range of Jayex solutions: Patient Check-In, Patient Calling, Digital Signage Web-Media, E-surveys, Tracking and Reporting will be available to customers in Australia and New Zealand. Full integration via HL7 to local PAS systems is included.
Digby Laurance, General Manager for Australia is excited by the level of interest and looks forward to bringing the latest technology and efficiency to the Australian healthcare landscape.
He can be contacted at
E4 integrates QAS
22 July 2013
Many GP or hospital self-service check in kiosks are implemented to improve the flow of patients passing through but don't check key contact information or preferences, therefore personal data becomes outdated over time. This in turn leads to outdated information being used to send important and often confidential information to patients.
Communicating with patients effectively is key to driving cost and efficiency savings in the NHS. For example, sending appointment reminders to patients is an important step towards reducing the £600m annual cost associated with missed appointments.* However, without the correct patient details and their preferred channel, this exercise is futile. Jayex have revolutionised the value of self-service check in by integrating data quality and personal preference checks. Jayex have integrated QAS Pro into their self service kiosk system, Enlighten, which means patient addresses can now be quickly validated and updated as part of the self-service check in procedure. In doing so, they equip trusts and health boards with the information they need to make savings through timely and effective communications.
The self-service kiosks are more confidential and consistent than traditional methods of updating patient details. The modernised process with seamlessly integrated data capture tools avoids the risk of human error and lets busy staff focus on other tasks.
Jayex found the perfect partner in Experian QAS. Vik Parekh, Head of Secondary Care, explains that this decision immediately solved a problem that had existed for a number of years. "We had worked within the hospital environment before, but we always found the standard approach of deploying simple queue busting or even superficial checks was actually creating huge data quality problems for the future.
In effect, NHS Trusts were regressing and devaluing their current processes by partial automation and incomplete check-in workflows. With Experian QAS, we are working with an advanced solution that enhances this process significantly." www.QAS.com
Enlighten achieves ITK Accreditation
1 May 2013
We are delighted to announce that Jayex's Enlighten software platform has been awarded an ITK 2.0 accreditation certificate. Enlighten is an ITK client host application and we can receive patients and appointments and send back patient arrivals using the ITK standard. ITK 2.0 is the latest NHS standard for secure and reliable movement of patient data and proves that Enlighten adheres to the strictest policies with regard to patient data and security.
Children and Young People's Health 2013 Event
12 February 2013
Delegates attending the recent Children and Young People’s event at the Queen Elizabeth II conference centre in London witnessed the power of self-service first hand as GPs, Service Managers, and Healthcare representatives visited the Jayex exhibition stand to learn more about the latest in self-service technology.
The organisers of the event selected Jayex Technology as the preferred self-service exhibitor due to our advanced patient engagement platform ‘Enlighten’, which is currently revolutionising the patient experience across NHS Trusts today.The Jayex team demonstrated the many options available to Healthcare professionals to drive improvements in patient flow, queue management and patient processing. Along with patient check-in, patient calling, wayfinding, demographic updates and outcome reporting, delegates were particularly impressed with Enlighten’s advanced survey tool. With the recent focus on the importance of patient feedback and the introduction of the ‘Friends and Family’ survey, this tool allows staff working in NHS Trusts to easily capture vital feedback. The solution is also easily configured to support the production of bespoke pre-and post consultation surveys to support GP revalidation and PROMS.
Enlighten E4 released
17 January 2013
Jayex proudly launch the most advanced end-to-end patient engagement platform this week which is set to revolutionise self-service within the NHS. 'Enlighten 4' offers NHS clients a powerful self service solution that not only supports the patient check in process but also offers a range of advanced modules that will offer a wide range of digital solutions to streamline NHS services.
Our platform offers a range of advanced functionalities and services that can provide both patients and staff with the tools they need to optimise services. These include a patient portal that will empower patients to play a bigger role in their care services. Our advanced survey tool provides the ideal solution to the challenge of the Friends and Family test and our bespoke outcomes and reporting tools help staff monitor and achieve KPIs. Enlighten can streamline services for clinical as well as frontline staff as our pre-operative solution and patient calling tools release clinical resources and digitise traditional paper based processes. Critically, as today's patient is digitally empowered , Enlighten offers multi-channel capability to enable web, mobile and kiosk based interactions.
Jayex have continually invested in the development of innovations for the NHS and have evolved from the first company to introduce patient calling to the market to the leaders in patient self-service within healthcare settings.
EHI Live 2012
Jayex Technology had a two great days at this year’s EHI Live conference. The event was held at Birmingham NEC and was attended by over 2000 delegates looking to learn about new developments in Healthcare IT.
The Jayex stand in the exhibitors hall was consistently filled with IT professionals who wanted to learn more about Enlighten, our end-to-end, multichannel solution currently revolutionising the way NHS Trusts are working today. Delegates were shown firsthand how our state-of-the-art kiosks have streamlined the patient check-in process, providing a modern patient flow solution. Our web-media and patient calling system also impressed visitors to the stand who were keen to modernise their services.
This event also saw the launch of the partnership between Jayex Technology, the market leader in patient self-service technology and ReStart Consulting Ltd, who are the leaders in the NHS integration landscape.
The strength of this collaborative approach guarantees Trusts the very ‘best of breed’ in both service and innovation. Already in recognition of this unique proposition, a number of Trusts are working with us to implement their self-service strategy.
Jayex have already booked a stand at EHI Live 2013 and look forward to seeing you there!
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