F-series is a flexible queue management system with audit trail and management reports designed with customer feedback and experience gained over many years.  It incorporates all the features a client will need in a reliable and robust system. Installation is simple as the Cat5 connecting cables transmit both power (12V) and data.

Customers enter the building and take a ticket from the thermal ticket printer for anyone of multiple Departments. They then take a seat in the waiting area and wait to be called on the Call display board.  The display board will call their ticket number and direct them to relevant the Counter for the requested Department.

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Terms used:

Customer .........................e.g. hospital patients, visa applicants,

Staff ..................................organization employees who call and deal (consult) with the customers.

Administrator ...................the organization manager who controls the system and views the reports

Counter ............................desk, booth or room where customer is called to for consultation

Department ......................group of counters dealing with a particular service e.g. visa or passport renewals

Main Display Board ........displays called ticket number and the counter number

Counter Keypad ...............keypad used by staff to call customers

Counter Display ..............sign above counter to identify counter number and show ticket no. called

Web browser

The web browser gives total control and reporting to the Administrator. The Administrator can allocate sequential tickets for up to 8 different services (Departments). The Administrator can define the range of ticket numbers for each department e.g.

Department A 001-099

Department B 100-499

The Administrator can also assign particular Counters to each Department, e.g.

Counters 1- 6 to Department A

Counters 7-11 to Department B

The Administrator can assign which ticket number calls are sent to which Call board. The Administrator can define text fields to be printed on the tickets.

The software captures :

· Time of ticket issue

· Time of ticket call

· Time of start of consultation

· Time of end of ticket consultation

The Administrator can see a variety of information to help him monitor and improve efficiency:

· Real time view of Main display in waiting room showing ticket number called and counter

· Last call for each Department

· How many in waiting room

· Closed desks

· Which member of staff is at which counter

· Aggregate of time without calling or dealing with customer (excludes breaks)

· See how many customers handled by each counter and for which Department (each counter can be assigned to different departments in the same day)

· Average number of customers dealt with per hour

· Average waiting time before being called

· Number of calls per counter

· Number of calls per Department

· Average time per consultation

· Overview and comparisons between counters

· Overview and comparisons between Departments

· Total number of consultations for all counters and Departments

The Counter Keypad used by Staff has numerous features:

· LCD display to see various information

· Staff have secure access via 6 digit code

· Can set assignment to a department

· Can see number of people waiting for the Department

· Call next customer and see number called

· Cancel call in progress (for customer not coming)

· Re-start after break time

· See how long customer waited before being called

· See time being spent on consultation

· SOS

· No. of customers waiting for other Departments

· Close counter