Jayex strive to provide the highest level of service to customers at all times. We maintain a full Support and Service department with the latest technology operated by a professional team of dedicated software and hardware engineers. According to the agreements between us, we can provide support by means of:
Telephone
Email
Dial in via internet (Jayex Technology Limited, NACS Code: 8HK26 is authorised via the NHS Connecting for Health Information Governance Statement of Compliance - N3)
Repair at our factory
On-site service
Standard Warranty
12 months from date of invoice. Covers all parts and labour. Customer responsible for return to and collection from our Service Centre.
Comprehensive On-Site Warranty
12 months from date of invoice. Covers all parts and labour. We will attend site to carry out repairs as technically feasible otherwise collect from customer, repair at our Service Centre and return.
Export Warranty
12 months from date of invoice. Covers all spare parts and repair guidance by telephone and email. If customer can return product for repair then all labour is also included. Customer is responsible for all freight costs.
Extended Warranty
All warranties can be extended annually by quotation.
Out of Warranty
We will offer quotation for any work outside warranty.
Procedure
In the first instance customers should report the fault to our Support Department by phone or email to explain the nature of the problem. If possible we will resolve the problem by phone or dial in, otherwise we will issue a returns number or arrange engineer call out as appropriate.
Telephone
Dial in via internet (Jayex Technology Limited, NACS Code: 8HK26 is authorised via the NHS Connecting for Health Information Governance Statement of Compliance - N3)
Repair at our factory
On-site service
Standard Warranty
12 months from date of invoice. Covers all parts and labour. Customer responsible for return to and collection from our Service Centre.
Comprehensive On-Site Warranty
12 months from date of invoice. Covers all parts and labour. We will attend site to carry out repairs as technically feasible otherwise collect from customer, repair at our Service Centre and return.
Export Warranty
12 months from date of invoice. Covers all spare parts and repair guidance by telephone and email. If customer can return product for repair then all labour is also included. Customer is responsible for all freight costs.
Extended Warranty
All warranties can be extended annually by quotation.
Out of Warranty
We will offer quotation for any work outside warranty.
Procedure
In the first instance customers should report the fault to our Support Department by phone or email to explain the nature of the problem. If possible we will resolve the problem by phone or dial in, otherwise we will issue a returns number or arrange engineer call out as appropriate.