To say healthcare staff are under pressure right now is a huge understatement.
In the wake of the Covid-19 pandemic, they need all the support they can get to ensure patients are seen quickly and operations keep running efficiently. Any task you can streamline with digital technology gives them a better chance of managing the strain of this global health crisis. But what are the most effective areas of the patient journey to focus on?
The check-in process is a good place to start. Let’s explore three key ways patient self check-in systems can take some of the load off your staff.
1) Shorter Queues + Less Interruptions = More Productivity
It’s safe to say that your reception staff have plenty on their plate – paperwork to process, phones to answer, patient queries to handle, and more besides. Having a manual check-in process to deal with on top of that is a constant interruption that eats away into their daily schedule.
Set up a self check-in system, however, and you can take that process out of the equation. These systems are easy to use – patients can check themselves into your system in moments with a few quick taps of the screen.
Crucially, patients who use the self-serve system aren’t queuing up to check in at the reception desk. This is a blessing for your staff, who now don’t have to worry about verifying identities, providing directions, or any of the other steps involved with a manual check-in process. Instead, they can spend more time giving care and attention to the patients that need it the most.
2) Automate the Admin of Data Collection
“Can you confirm your telephone number?”
“Is this still your current address?”
Keeping patient records up to date is another arduous task for healthcare staff. But you need that data to ensure your records are accurate and offer the best patient experience.
Patient self check-in systems save staff time by taking care of that admin for them. Using simple, pre-programmed survey questions, the system can capture vital data seamlessly as part of the check-in process.
It’s an excellent way to maintain your records for things like health conditions, contact details, and demographic data. Plus, it saves your staff having to ask patients for this information directly, which makes protecting confidential data much easier.
3) Self Check-In Systems Speak the Languages Your Staff Can't
Your patient check-in process needs to accommodate for the broad range of dialects spoken by Britain’s diverse population. If patients can’t understand what to do and where to go due to a language barrier between them and your staff, it will inevitably lead to some awkward interactions – and delays.
It would be wonderful if your staff were all-singing, all-dancing multi-linguists. But realistically, they won’t speak the native languages of every patient that walks through your doors.
Patient check-in systems break down those barriers. They can translate content into multiple languages, ensuring they can be used and understood by as many people as possible. The same benefits apply to patients with visual or hearing impairments, as the instructions on the screen are clear and easy to read.
Technology That Takes the Pressure off
Every minute counts to the people on the frontline, especially during a health crisis.
Check-in is just one area where digital technology can help them get some of those minutes back. Online appointment booking, patient call systems, digital displays – all these tools don’t just make the patient journey smoother, but also make it easier for your staff to cope with the demands they face every day.Back to blog