Healthcare, like many industries, has turned to remote technology to overcome modern-day challenges. Remote technology can help healthcare organisations cope with growing demand and offer more flexibility for both patients and providers.
Here are four ways to use remote technology to improve patient engagement and deliver better more patient-centric care.
1. Provide Access to Real-time Data
Patients want access to real-time data about their healthcare conditions, test results, and appointments, and patient engagement technology can give it to them.
An online patient management platform lets your patients book appointments, request repeat prescriptions, and view their personal healthcare profile online.
This helps to improve patient engagement as it connects individuals directly with the information that matters to them, and gives them more freedom and autonomy while managing their own healthcare. It also reduces the time staff spend on admin, freeing them up for other more important tasks.
2. Share Healthcare Campaigns
Healthcare campaigns are a great way to keep in contact with patients while they're away from the practice. They can be used to share relevant practice information, healthcare news, up-to-date advice, and more. For example, you could distribute a healthcare awareness campaign to your patients in real-time to keep them up-to-date with your policies during the current global health crisis.
For patients, regular campaigns help them to feel connected to their practice, and ensures they stay in-the-loop regarding any changes or new advice from the front. Plus, with a cloud-based platform, practices can manage their SMS and email campaigns from anywhere, through your browser or mobile device.
3. Use Telehealth Consultations
Remote technology such as telehealth is especially useful at providing care for patients that are unable to attend appointments in person. The recent nationwide lockdown has fast-tracked the implementation of this technology in GP surgeries across the country, with many already recognising the long-lasting benefits it can have on patient engagement.
You can get the most out of telehealth by offering remote care to patients via video consultations. By allowing patients to engage with their doctors and clinicians remotely, you give freedom and accessibility to those who need it, while also limiting footfall and unnecessary travel.
4. Gather Feedback With Digital Surveys
An important part of continued patient engagement is regularly checking in with patients and listening to their concerns. By getting their feedback you can ascertain how they're feeling, and tailor your treatment and advice accordingly.
A quick, easy way to obtain feedback is through patient satisfaction surveys. With the right survey platform, you can send digital surveys to patients over email or SMS. They can then easily access and complete them from their phone, tablet, or digital device, wherever they are.
Additionally, this is useful to target specific demographics and get crucial feedback to improve your services going forward.
The Future of Patient Engagement
Remote technology offers freedom and flexibility for patients in the way they access healthcare.
With the growing demand for digital tools reaching an all-time high, it's crucial that practices consider remote technology as a means to maintain consistent patient engagement for the foreseeable future.Back to blog