The Top 3 Takeaways from the 2021 GP Patient Survey

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Every year, NHS England launches a survey to test the pulse of the public’s experience with their GPs. Known as a GP Patient Survey, it serves as an invaluable tool to help GPs improve their service. This year, we’ve seen continued trends in trust, experience, and patient engagement.

The 2021 GP Patient Survey was conducted during the COVID-19 pandemic. As such, while it paints a unique snapshot of the period, you should consider this when looking at results over time.

Top 3 Takeaways from the 2021 GP Patient Survey

  1. 83% Good overall experience
  2. 96% Confidence and trust
  3. 93% Were involved in the decision about their care and treatment to their satisfaction
GP Patient Survey 2021

Source: GP Patient Survey

1. Overall Experience

Most patients surveyed had a good overall experience of their GP practice. 83% of people report having a positive time. Compared to last year, this is an increase. So we can see that the COVID pandemic hasn’t had a negative impact on patient experience.

This is a testament to the hard work and dedication GPs and support staff have demonstrated over the last 12 months. This also reflects the effectiveness of social distancing measures GP practices have implemented.

Drive better clinical outcomes with our patient engagement strategy guide.

2. Confidence & Trust

In this age of ‘post-truth’, some people are concerned about who to turn to for trusted advice. This is particularly important when we consider vaccine safety and social distancing requirements.

The good news is that 96% of the 850,000 people polled say they have confidence and trust in the healthcare professionals they saw this year. Patients trust their GPs to meet their needs and provide advice.

3. Patient Engagement

Patient engagement continues to be a key metric for GP practices. 93% of patients were involved as much as they wanted to be in decisions about their care and treatment. This strongly indicates the effectiveness of communication between patients and GPs. There have also been increases from last year in three key engagement metrics. Most patients say the healthcare professional they saw was good at:

  • Listening (89%)
  • Patience (89%)
  • Treating them with care and concern (88%)

We know that to drive the best outcomes, patients must be engaged in their healthcare. Treatment options, education, and communication are essential for any healthcare journey.

As we can see from the 2021 GP Patient survey, engagement remains one of the pillars of consistent, reliable, and effective healthcare.

About the GP Patient Survey

The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent to over two million people across the UK. This year’s survey received over 800,000 responses and includes data on:

  • 472,000 patients with a long-term condition, disability, or illness
  • 162,000 carers
  • 58,000 smokers

“The questionnaire was redeveloped in 2021 to reflect changes to primary care services because of the COVID-19 pandemic, the effect of which should be considered when looking at results over time. Where questions have changed significantly, or configurations of CCGs have changed, data will not be comparable with previous years.”

GP Patient Survey

GP Patient Surveys Continue to Provide Insights

Patient feedback is a vital factor in driving improvement. And large-scale surveys provide insight into the wider trends affecting our industry. Software, like Jayex Survey, can help you hold a microscope over these wider trends by polling your own patients.

Essential patient engagement strategies

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