Long patient wait times are an age-old burden of modern healthcare. But as NHS wait times hit their worst ever level, it's now more important than ever to ensure you stay on schedule and keep things running smoothly.
Luckily, there are some quick, easy ways to reduce patient wait times. Here are four to get started with.
Use Online Services to Save Time
Encourage patients to access healthcare information through your website portal. This will help minimise the number of unnecessary appointments by educating patients on common illnesses and steering them in the right direction for treatment.
You should also give patients the option to book appointments online. This will alleviate some of the tedious admin for your staff and also provide greater convenience for patients – as they can schedule appointments from home, the office, or on the move.
Speed Up Arrivals With Check-In Software
When patients arrive at your practice they'll expect a seamless process from start to finish. Unnecessary queuing, a crowded waiting room, and a clunky, hard-to-use check-in system can quickly cause frustration.
By using patient check-in software, you can set customised arrival rules, provide faster check-in for patients with recurrent appointments, and promote a more accessible experience across the board. You can also keep patient records up-to-date as this is a great opportunity to collect data and update their profiles. Plus, sign-in is as simple as a few quick taps of a screen, so you can speed up arrivals and get patients settled quicker.
Get the Most out of Your Patient Calling
So now your patients are checked in. But your practice is busy. The phones are ringing off the hook, and your staff are rushed off their feet.
With digital displays, this problem becomes much easier to manage. Patient calls and content can be set to appear in different pop-up windows, helping avoid delays and missed announcements. This also removes the need for staff to call patients manually, which saves valuable time, freeing them up for other tasks. Plus, you can use displays to present engaging and educational content while patients wait.
Identify Bottlenecks With Patient Surveys
It's often difficult to identify where exactly your schedule goes off course. How long are patients spending with your doctors? What's slowing you down? Try handing out surveys to patients that focus on different parts of the healthcare journey.
Regular surveys will help you identify which areas of your practice may need work. It's a good idea to roll them out at different times and across multiple days. Use this to build up an accurate picture of where persistent problems are and work towards finding solutions.
Don't Delay, Start Now
Removing wait times altogether may be unrealistic, but cutting them down isn’t.
With Jayex Connect, you can provide a frictionless healthcare experience with a wide range of patient engagement tools at your fingertips.Back to blog