The arrival process is one of the most important parts of a complete, seamless healthcare journey. If handled badly, it can have a detrimental effect on a patient's initial impression of your hospital or practice. So, you need to get it right.
Here are some key tips for keeping your arrival process as smooth as possible.
Provide Clear Patient Wayfinding
This an often overlooked aspect of patient arrivals.
Your patient wayfinding system is about far more than basic signage. It contains all of the information that gets your patients from A to B and everywhere in-between.
If your patients are having difficulties navigating your practice, then they're likely going to be late to their appointment. A five-minute delay isn't the end of the world, but this can quickly snowball into hours if these delays happen often. So, make sure you've got clear navigation to eliminate confusion.
For improved patient wayfinding, consider using digital signage to boost visibility in key areas like reception, your waiting room, and surrounding treatment rooms. By clearly signposting across your hospital or practice, you can ensure every patient gets where they need to go. This will minimise the number of delayed or missed appointments – speeding up arrivals and reducing bottlenecks.
Ensure Accessibility for All
In addition to ensuring your patients know where they're going, it's important to be as inclusive as possible. This means making sure your services are easy-to-use and accessible by everyone.
The UK hosts speakers of dozens of different languages, so providing multi-language support across all signage is essential. Digital signage often does this as standard, so all information can be easily understood by whoever's viewing it.
For patients that are visually impaired or hard of hearing, consider audio-visual aids and flexible content sizing. This, too, will provide maximum visibility for those who struggle to engage via traditional means.
By making it easier for patients to interact with your services, you'll speed up arrivals and ensure no-one gets left behind in the process.
Use Self Check-In Software
The last thing patients want when they arrive at your practice is to be greeted with a long line of people waiting impatiently to check-in. There's nothing worse than a slow, tedious arrival process and this frustration is only worsened if you're running behind schedule.
Check-in is your first opportunity to get the patient experience off on the right foot. Making this process seamless will speed up arrivals, reduce queuing, and get patients settled into your waiting room quicker. By installing self-check-in technology, achieving a fast, consistent patient flow is easy.
Digital kiosks let your patients check-in with only a few taps of the screen, removing the need for tedious admin. Plus, digital displays let you:
- Collect demographic data from patients
- Set custom arrival rules
- View comprehensive reporting
- Set controls from a central or remote location
When used in tandem with effective patient calling, self-check-in can ease the pressure on your staff, freeing them up for more important tasks elsewhere. Plus, the data they collect on arrival will allow you to easily refine your processes and make continuous improvements as you go.
Your arrival process is a crucial part of the patient journey. But it doesn't end there.
With Jayex Connect you can provide better patient engagement across all areas of your practice. From digital displays and calling to aftercare and analytics, our all-in-one platform has you covered.
To learn how Jayex Connect can help you deliver an exceptional patient experience, contact us to book a demo.
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