As the healthcare industry shifts towards a more patient-centric model, the demand for patient engagement is growing. It's now more important than ever to ensure you provide a great healthcare experience that puts the needs of your patients first.
With this in mind, let's explore some quick, easy ways to improve patient engagement at your practice.
Engage Patients Before They Arrive
The patient journey starts long before they first step foot in your practice. If your booking process isn't up to scratch, you'll be missing out on a great opportunity to boost patient engagement right from the offset. So make sure you've got an intuitive booking system that makes it easy for patients to schedule appointments when and wherever needed.
By letting your patients book online, you'll save money, reduce admin, and appeal to a broader range of people. You'll also make your services more accessible. It's a useful, cost-effective alternative to standard face-to-face bookings.
After a booking, you can keep patient engagement going with SMS and email. You can start a dialogue, keep patients aware of their appointments through regular reminders, and provide them with relevant information. Whether that's practice news, treatment options, or clinician availability, it all helps to keep your patients engaged before their check-up.
Provide a Smooth Check-In Process
When patients arrive at your practice, they'll expect a seamless experience from check-in to check-out. By offering an easy, stress-free arrival, you'll save patients the trouble of a typically arduous process and ensure they get settled in your waiting room much quicker.
One way to improve patient arrivals is by using self-check-in modules. Self-check-in lets patients sign in with a few taps of the screen. Many modules offer a wide range of accessibility and language features too, which makes them easy to use and appealing for everyone.
Digital signage is another great way to engage patients during the check-in process. By sharing the latest news, practice information, and wellness tips, you can keep patients well-informed and also mitigate waiting-room boredom. A win-win for patient engagement.
Use Digital Tools to Offer Quality Aftercare
Follow-up care is vital for keeping your patients healthy and preventing re-admissions. But you need the right communications channels to give them support and guidance as they recover. You can do this via an online portal, or through emails that keep patients aware of treatment side effects, aftercare procedures, and individual advice.
Also, by creating custom surveys and questionnaires, you can garner crucial feedback that will help you improve your processes – and stay one step ahead of engagement trends.
Follow up with patients as soon as possible, while their experience is fresh in their mind. You can then use this data to improve your practice so it works better for patients.
Personalise the Experience
Today, patients expect you to understand their wants and needs. If your service isn't personalised, your patient engagement strategy won't work.
By using campaign software you can create personalised engagement plans and tailor-made content, so you reach the right patients with relevant messages every time. You can target specific demographics based on age, ethnicity, specific illness, and more. It's a great way to connect with your patients away from the practice and helps them stay informed about healthcare issues that they might not be aware of.
Patient Engagement at Your Fingertips
With Jayex Connect, you can keep patients engaged with ease. The all-in-one platform gives you the tools, technology, and expertise you need to deliver a tailored healthcare experience.
For more information on our complete patient engagement and experience platform, contact us and book a demo to see how it's done.
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