From their first interaction with your practice, patients should have the tools available to handle their healthcare with ease. Whether it’s the ability to book appointments online, or use a self-check-in kiosk – patient engagement technology empowers people to remove tedious administration processes from their healthcare experience.
Patient engagement and patient satisfaction are two concepts that dominate the healthcare landscape, but they’re often seen as independent of each other. However, the truth is a little more complicated. In fact, engagement and satisfaction share a symbiotic relationship, with each influencing the other.
Consumer surveys are a popular method of gaining customer feedback in order to fine-tune business processes and customer experience. They are commonly used across the retail and service industries, but the healthcare sector often underestimates their value.