Jayex (11)

Jargon Busting with Jayex: The Difference Between Patient Experience, Engagement and Satisfaction

For those of us who didn’t go to medical school, healthcare jargon can range from confusing to outright indecipherable. To help clear things up, we're going to examine the language most frequently used when discussing how healthcare providers could deliver better care.

Untitled design(16)

Why Patient Voice is Key to Improving Patient Engagement

In recent years, the wider healthcare community has become increasingly interested in the concept of patient voice. But what is it exactly? And why is it such an important part of patient engagement?

Untitled design(7)

What Are Patient Reported Outcome Measures?

Since their introduction in 2009, Patient Reported Outcome Measures (PROMs) have been collected by all providers of NHS-funded care. But what are they? Why are they important? And how do you go about gathering them?