The modern healthcare industry is fast-moving, ever-evolving and almost impossible to predict, so there’s always a new challenge on the horizon for practice managers. Here are some of the most pressing issues that need to be addressed.
In the digital age, everyone is searching for new ways to measure performance. Now, hospitals, surgeries and clinics are striving to quantify the care they give and measure how satisfied patients are with their experience.
Although consumer surveys have long been used to fine-tune customer experience in the retail and service industries, healthcare providers have mostly underestimated this kind of feedback. What benefits have they missed out on by treating patient surveys as nothing more than a box-checking exercise?