Patient surveys are essential for enhancing your healthcare service. They give you valuable insight into the patient experience and show you what aspects of your practice you need to improve.
The technology used to deliver them is always changing, with new digital alternatives giving you more options than ever before.
So, here are the patient survey trends we expect to see going into 2020.
Digital Survey and Feedback Forms
As technology evolves, so does the way we collect data. The accessibility of digital survey solutions will make them an increasingly popular choice for obtaining patient feedback going into 2020.
Modern survey solutions allow you to reach a wide range of people with ease. Many have built-in analytics and reporting, so you can review and edit your findings. This lets you identify patient trends and respond to concerns before they become wider problems.
From appointment scheduling to surveys and checking test results online, 79% of healthcare consumers are more likely to engage with a service if it’s offered digitally. So keep an eye out for more technological shifts in 2020.
Combining Operational Metrics & Experience Data
In recent years, operational metrics (such as clinical outcomes) have been analysed separately from patient experience results and data. In 2020, we expect this to change. With developments in digital survey software, practices have the opportunity to combine their operational data with experiential data, driving comprehensive improvements across their own health systems.
Operational data gives you information on specific issues, while experience data explains why they occur. By combining both sets of data you get a complete view of the issues affecting patients, helping you to tackle them more effectively.
As most patient feedback is gathered by surveys and questionnaires, the right technology can help you flag up issues in real-time, such as at-risk patients or ineffective parts of your practice. With the increased strain on healthcare services, caregivers need this data faster to better respond in the moment.
The faster you can collect feedback, the faster you can rectify any negative experiences. And the quicker you address issues, the better the experience for all patients. This is where real-time feedback comes in.
Real-time feedback means responding to patient issues as and when they occur. By intercepting a negative encounter and turning it around, you can boost patient satisfaction and keep on top of potential problems. Plus, by promoting openness, you will develop a culture of trust between patient and provider, which can greatly improve patient outcomes.
If you have fast, easy access to data, then you can work towards turning all feedback into prompt, positive action. In 2020, we expect real-time responses to form an integral part of a complete, patient-centric experience.
With survey software such as Jayex Survey, you can build surveys, manage results and data, and keep on top of patient satisfaction trends with ease.
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