What Does a Great Patient Self-Check-In System Look Like?
New technology is promising to streamline the patient check-in process. But what does a competent check-in solution that engages patients and frees up staff look like?
You're standing in a never-ending queue as a receptionist frantically checks patients in as fast as they can. You're wishing you could just take a seat, relax, and wait to see your doctor. This is a situation we've all experienced at one time or another.
But it doesn't have to be like this.
Self-check-in technology has the potential to simplify the check-in process by allowing patients to skip the queue – leaving your team free to focus on more important tasks.
With so many self-check-in solutions on the market, choosing the most suitable option for your practice can be tricky. There are a few key features that any self-check-in system needs to provide to ensure an efficient, streamlined check-in process.
The UK is home to a diverse population, made up of people of many cultures, languages, and levels of physical ability. It's important, then, that whichever self-check-in solution you invest in is capable of being understood and operated by as broad a range of people as possible.
For your patients' convenience, the software employed needs to be as easy to use. Accessibility and inclusivity need to be at the forefront of your mind when assessing the various options available.
To this end, self-check-in solutions that provide support for multiple languages and cater for people with visual impairments can greatly benefit your patients' experience.
Insightful Data Collection
Data is an increasingly valuable resource for medical practices, but the process of collecting it can be arduous. It takes up patients' time, which has a negative impact on their overall experience, and puts the burden of administration on your staff members.
A great self-check-in solution will be able to handle this task for you. Simple survey questions could be programmed to be asked during the check-in process to learn more about your patients' demographic and healthcare status.
This is a truly seamless way of collecting information that will help you ensure your patient records are always kept up to date.
Custom Arrival Rules
No two patients are the same. Some might only visit once a year, while others may frequent your practice once a week.
A worthy self-check-in solution will give you the ability to set arrival rules that are personalised to each patient. For example, you could have it set so that when an infrequent visitor checks in, it asks them to confirm their contact details as they may have changed since their last visit.
The possibilities for improving your practice's efficiency with custom arrival rules are practically limitless.
The best self-check-in solutions will harness the power of cloud technology to keep your practice connected and synchronised. This will empower you to keep track of, and control, all your self-check-in systems and digital displays from one simple dashboard.
Having one single repository for client data and practice activity will go a long way to helping you improve the management of your clinic and boost patient engagement levels.
An All-in-One Solution
Ultimately, your self-check-in system should be just one small part of a much larger, holistic effort to boost your patients' engagement with their healthcare – and their level of overall satisfaction with your service.
When browsing the market for the right solution for your practice, consider how it connects to other systems to create an all-round more useful and effective patient experience.