https://www.jayex.com/articles daily 0.75 2026-03-20 https://www.jayex.com/articles/emis-patient-arrival-delay-known-issue-amp-jayex-workaround monthly 0.5 2026-03-20 https://images.squarespace-cdn.com/content/v1/68e101fb80a71d59ef972335/abb7d597-f917-4969-bde5-743b793a234c/diary_page_screenshot.png Articles - EMIS Patient Arrival Delay: Known Issue & Jayex Workaround If you use Connect Check In, you can use the Connect Diary as the live view of patient arrival and patient calling. On the Diary page, teams can see: patient name appointment start time doctor name location clinic room Arrived status detailed row information such as Status, Touch In time and Check In No. If a patient has checked in, the Diary page will show this even where EMIS has not yet refreshed. https://images.squarespace-cdn.com/content/v1/68e101fb80a71d59ef972335/0988bac7-5438-489b-978f-472dca817472/diary_page_actions.png Articles - EMIS Patient Arrival Delay: Known Issue & Jayex Workaround 1. Check the Jayex Diary page Use the Jayex Diary page to confirm whether the patient has arrived. Admin → Diary Action Button For example, a checked-in patient will show: Status: Arrived a Touch In time a Check In No. A patient who has not checked in will show: Status: Booked Touch In: Not arrived https://images.squarespace-cdn.com/content/v1/68e101fb80a71d59ef972335/ac13b22a-d673-42a7-acf8-0561e45f2b24/Connect_calling_feature.png Articles - EMIS Patient Arrival Delay: Known Issue & Jayex Workaround - 2. Call patients from Connect If your site uses Jayex Connect Calling, staff can call the patient directly using Connect Calling Feature instead of relying on EMIS to update first. This keeps patient flow moving even when EMIS is delayed. QView provides a live view of patients in the waiting queue. 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