Supporting Remote and Cross-Practice EMIS Bookings: What Practices Need to Know

More practices and PCNs are working together to offer extended access, shared clinics and multi-site services. While this brings real benefits for patients, it also introduces new challenges for check-in systems, especially when appointments are booked from a different EMIS organisation.

At the moment, these remote or cross-practice appointments are not always passed through to the standard EMIS interface used by check-in kiosks and arrival systems. The result is simple but frustrating: patients arrive with a valid appointment, try to check in, and the system cannot find them. Reception then has to intervene, slowing down the queue and increasing workload at the busiest times of day.

Jayex works closely with practices and PCNs who face this situation every day. Through that work, one thing is clear. When organisations support shared appointment models, they need a check-in solution that can recognise and handle those bookings reliably.

That is where the Jayex Enterprise licence model can help.

In addition to providing commercial advantages over individual practice subscriptions, our Enterprise licence model supports workflows designed for multi-site and collaborative service models. It means patients with remote or cross-practice bookings can still check in smoothly, even when their appointment would not normally appear in the standard EMIS check-in interface

For practices, this removes unnecessary friction at the front desk. For PCNs and federations, it ensures shared services deliver a consistent experience across all participating sites.

If your organisation supports extended access, remote booking hubs or cross-practice clinics, it is worth checking that you have the right Jayex subscription in place.

Talk to our team to discuss your setup and make sure your check-in process is ready for the way your patients book today.