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Articles

Patient flow, written down.

Practical writing on check-in, calling and waiting rooms — from the team that builds the systems.

  1. EMIS Patient Arrival Delay: Known Issue & Jayex Workaround

    Some practices that use EMIS may see an intermittent issue where a patient checks in using their self check-in system, but EMIS does not show them as arrived straight away. This can mean a patient appears as arrived in your self check-in system, but still looks not arrived in EMIS for a short period of time. This is a known issue, that has been reported to Optum. If you use Jayex Connect Check In there is a process you can follow to continue to operate as normal.

    24 July 2026 · Jayex Support

  2. Supporting Remote and Cross-Practice EMIS Bookings: What Practices Need to Know

    More practices and PCNs are working together to offer extended access, shared clinics and multi-site services. While this brings real benefits for patients, it also introduces new challenges for check-in systems, especially when appointments are booked from a different EMIS organisation.

    24 July 2026 · Jayex Sales