Customer Support
Our Service Operation Centre (SOC) proactively monitors your Jayex systems, allowing us to identify and resolve technical issues.
Some issues cannot be detected remotely, so please make sure to raise a support ticket if you are having a problem. Our support team are ready to help - more than 80% of all service calls are fixed on the same day.
New queries:
For any new technical queries, please contact our dedicated support team by completing the support request form below. Please include as much detail as possible. Alternatively you can email your issue to support@jayex.com and a member of the support team will get back to you.
Existing queries or tickets:
For any existing technical queries, please email us at support@jayex.com with your ticket reference number.
Our support team are available between 8:30 – 5.00pm, Monday – Friday.
Training
Get the most out of your Jayex Connect solutions and understand how they work by visiting our Product Training page.
For any queries or suggestions you may have around training, please email us at training@jayex.com.
Allow remote access.
Download TeamViewer to allow our support/operations team to access your device.
Problem with your Clinical System?
Click the logo to visit their support site.
Request a Service Review Meeting.
Service Review Meetings are an opportunity to discuss your customer support experience and work together to ensure that you receive a consistently high quality service. Please share any relevant feedback with our Service Delivery Manager Mhairi Gilfillan (m.gilfillan@jayex.com) prior to the meeting.