Jayex Technology Customer Support

Chrome Update Error: We've had reports recently that some Jayex solutions have been impacted by a Google Chrome update error. You will not need to call us to report this, however, please do complete the form on the right for our support team to remotely update your system. We apologise for any inconvenience caused. Thank you.

We've noticed many of our GP's are switching on their Jayex machines for the first time in over 2 years as they increase in-person appointments for patients, and may therefore encounter some system errors.

Please ensure you have restarted your PC and used our help centre prior to contacting our support team.

Customer Support

The dedicated Jayex support team is here to provide you with technical support between Mondays to Fridays, between 8:30am-5pm.

We are available via telephone, email and remote access.

Please note that during extremely busy periods, not all requests can be dealt with immediately, however our support staff will always endeavour to help as soon as possible.

Help Centre

Many common queries can be resolved using our troubleshooting guides and user documentation, which are located in our Help Centre. To resolve your query as swiftly as possible, please use these guides prior to contacting the support team.

Checking the system settings or restarting the application software may also troubleshoot your issue. See below how to quickly fix the most common issues using our easy guides:

Troubleshooting Common Issues

Jayex Arrive

  1. Arrive check-in screen is blank -  Click here
  2. Arrive check-in screen is out of service - Click here

Jayex Display

  1. Display TV screen is blank - Click here
  2. Display TV screen is not audibly announcing patient’s names - Click here
  3. Display TV screen has no sound - Click here

Web Media

  1. Web Media TV screen is blank - Click here
  2. Web Media TV screen is not calling patients - Click here

LED Board

  1. LED board is not calling patients - Click here


  1. Enlighten check-in screen is blank - Click here
  2. Enlighten check-in screen has a system boot error - Click here

Remote Access

If you require a Jayex support member to remotely access your computer to resolve a problem with a Jayex solution, follow the steps below.

  1. Click the ‘Click here for remote support’ button below and download the required file.
  3. When asked, click on the ‘run’ option.
  4. You will receive an ID and Password on screen once the download is complete and the application is running. Provide this to the support representative so they can gain remote access.


If you do not have a valid warranty or software licence, we will not be able to assist you until this is resolved. Ensure you have checked you have a valid warranty and licence before contacting our support team.

Please contact our finance department on accounts@jayex.com to resolve any delayed payments.

Support Team

Days: Monday - Friday

Hours: 8:30am - 5pm

Email Address: support@jayex.com

Telephone: 020 8838 6222 Option 2

Jayex Support Request