Jayex Technology Customer Support

Advanced customer notice: Jayex's support line will be closing earlier than usual, at 4pm, on Friday 10th December 2021. The normal phone support hours of 8:30am to 5pm will resume from Monday 13th December. We apologise for any inconvenience this may cause. Our support inbox will still be monitored: support@jayex.com. Thank you.

Customer Support

If you have a maintenance contract or are under warranty and are experiencing difficulties with any of your Jayex products, please contact us via  our dedicated support form.

This form will go through to our dedicated support team who are well trained, experienced and committed to helping all our customers. We provide technical support five days a week Monday to Friday from 8.30 am to 5.00 pm.

Please note that during extremely busy periods, not all requests can be dealt with immediately, however our support staff will always endeavour to help as soon as possible.

If you would like more information on how to use Enlighten, please see our Jayex Enlighten Check-In Kiosk – User guide. 

CLICK HERE FOR
REMOTE SUPPORT


For a Jayex Support member to remotely access your computer to help troubleshoot or fix a problem with a Jayex solution, please click on the ‘Click here for remote support’ button above to download the required file. When asked click on the ‘run’ option.

When the download is completed and the application is running, your ID and Password will appear which the support representative will require.

Example:

JYX_yourid-btn 123 456 7890

JYX_password-btn            0123

Jayex Support Request