Jayex Technology Customer Support

Customer Support

Please ensure you have restarted your PC, checked your system settings, and used our Help Centre prior to contacting our support team.

For any technical queries, please contact our dedicated support team during the following hours via email, telephone or the form on the right.

Days: Monday - Friday

Hours: 8:30am - 5pm

Email Address: support@jayex.com

Telephone: 020 8838 6222 Option 2

Help Centre

Do you have a blank check-in screen?

Does your patient calling screen have no sound?

Click below to visit our Help Centre and resolve common queries.

Jayex Help Centre

Remote Access

If you require a Jayex support member to remotely access your computer to resolve a problem with a Jayex solution, follow the steps below:

1. Click the ‘Click here for remote support’ button below and download the required file.


2. Click on the ‘run’ option when prompted.

3. You will receive an ID and Password on screen once the download is complete and the application is running. Provide this to the support representative so they can gain remote access.

Remote Access Example:



Jayex Support Request

Remote Training

Email the Jayex Operations team (operations@jayex.com) to attend our free remote training sessions, to learn how to use your new Jayex solution(s).

Our 'Help' Bot

Click thehelpbutton shown on the lower right hand corner of your screen to see relevant FAQ's and how-to guides instantly to help you with your query.


We will not be able to assist you without a valid product licence and warranty. Please ensure you have an existing, valid warranty and licence before contacting our support team.

Please contact our finance department on accounts@jayex.com to resolve any delayed payments or to find out if you have a valid warranty/licence, if you are unsure.