Please ensure you have restarted your PC, checked your system settings, and used our training section prior to contacting our support team.
Customer Support
We now have SOC – Service Operation Centre – which is the proactive monitoring of your Jayex systems via Datto, allowing us to identify and resolve technical issues early on. 80% of all service calls are also fixed on the same day remotely.
New queries:
For any new technical queries, please contact our dedicated support team by completing the support request form below. Please include as much detail as possible. Alternatively you can email your issue to support@jayex.com and a member of the support team will get back to you.
Existing queries or tickets:
For any existing technical queries, please email us at support@jayex.com with your ticket reference number.
For any queries or suggestions you may have around training, please email us at training@jayex.com.
Our support team are available between 8:30 – 5pm, Monday – Friday.
Get the most out of your Jayex Connect solutions and understand how they work by visiting our Product Training section below.
Allow remote access
Download TeamViewer to allow our support/operations team to access your device.
Problem with your clinical system?
Click the logo to visit their support site.
I want to raise a support ticket
Request a Service Review Meeting
Service Review Meetings are an opportunity to discuss your customer support experience and work together to ensure you receive high quality customer service for your Jayex product. Please ensure to share any relevant information with our Service Delivery Manager Mhairi Gilfillan (m.gilfillan@jayex.com) prior to the meeting.