Please ensure you have restarted your PC and used our help centre prior to contacting our support team.
Our dedicated support team will always endeavour to help you resolve your issue as soon as possible. We are available during the following hours, and can be contacted via telephone and email.
Days: Monday - Friday
Hours: 8:30am - 5pm
Email Address: email@example.com
Telephone: 020 8838 6222 Option 2
To resolve your query as swiftly as possible, please use these guides (help guides to common queries are available on the right) prior to contacting the support team.
Checking the system settings or restarting the application software may also troubleshoot your issue.
Need a refresher training session on how to use a Jayex solution?
Email the Jayex Operations team (firstname.lastname@example.org) to arrange and attend our free remote training sessions.
If you do not have a valid warranty or software licence, we will not be able to assist you until this is resolved. Ensure you have checked you have an existing, valid warranty and licence before contacting our support team.
Please contact our finance department on email@example.com to resolve any delayed payments or to find out if you have a valid warranty/licence.
If you require a Jayex support member to remotely access your computer to resolve a problem with a Jayex solution, follow the steps below: