Skip to main content

Support

Something not right? Let’s fix it.

Call us: 0208 838 6222

Real people, in UK hours — call us or raise a ticket, whichever suits.

support@jayex.com
  • 01Phone
  • 02Ticket
  • 03On-site engineer

What to expect

Real people, UK hours, and we aim to have your incident fixed — not just acknowledged — within 24 hours of your request (out-of-hours requests are picked up from 8:30am the next business day). And if something genuinely needs longer, we don’t go quiet: we contact you and tell you where things stand. If hardware has failed, we don’t ask you to box it up — an engineer comes to you and swaps it on-site.

4.7/5
for customer support
Mean rating, May 2026 customer survey, n=183.

Help yourself, if you’d rather

  • Training suite →

    Guides and videos for every product — two clicks from anywhere on this site.

  • Service status →

    Live system status, before you pick up the phone.

    All systems operational.

Raise a ticket

Tell us what’s wrong and we’ll pick it up — you don’t need to know what’s broken, just what you’re seeing.

Illustration of a support technician on a call at a small office desk

Already with us? This bit’s yours.

  • Your licence looks after itself

    Subscriptions renew automatically, so there’s nothing you need to do. Billing question? .

  • Curious what’s changed?

    The product you bought three years ago isn’t the product we ship today. If you’d like to see what’s new — or what adding check-in or calling alongside what you have would look like — tell us here.

  • Installation or scheduling question?

    Call 0208 838 6222 or .

  • Something’s been bugging you for a while?

    Tell us — the works for niggles too, not just breakages.