Training
The videos and documents below will support you in getting the best out of your Jayex systems. Designed in short, function-based sections, these videos facilitate flexible staff training at your own pace.
If you require any additional advice, or have suggestions on how our systems could be made even more simply invaluable to you, please contact training@jayex.com. Group sessions are available upon request.
General
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Our support team may require remote access to your computer to diagnose and troubleshoot technical issues. To allow access, visit our customer support page and click on the TeamViewer icon.
A window will pop up asking you to run the application. Run it and provide the username and password details to our support agent.
Help / Troubleshooting
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Please direct all queries about installation dates to operations@jayex.com
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If you are using our legacy Enlighten solution in your practice, contact our sales teams on sales@jayex.com to find out how much more value we could provide your practice on our cloud based Connect platform. We encourage all existing customers to upgrade to our Connect platform where possible.
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Contact our accounts team on accounts@jayex.com or 020 8838 6222 to renew your annual licence fee for our Connect platform. If you want to discuss purchasing other products on our Connect platform, discuss this with our sales team here before your licence is due for renewal.
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For recent or upcoming Windows software upgrades in your practice, we'll need to reinstall our software on your practice PC. Please complete our support form here: https://www.jayex.com/support/customer-support/ including the name, number, and email address for your GP IT technician in the main text body.
We will schedule a mutually convenient time for the reinstallation and require 3 working days' notice to arrange this.
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When uploading videos from YouTube or other online platforms to display in your playlists, it’s important to ensure you have permission from the original content owners. Most videos on YouTube are protected by copyright, meaning they cannot legally be copied, downloaded, or publicly displayed without the creator’s consent. Using such content without authorisation may lead to copyright infringement and potential legal consequences. To stay compliant, always seek permission or use videos that are explicitly licensed for public display or commercial use.
Copy and paste the URL from the search bar of the YouTube video you want to download onto the video downloader of your choice ( easily found in Google). The video should now download and be ready for upload into your Jayex Connect library, added to Playlist and display the video on your calling screen.
Vision PMS
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Contact Cegedim to retrieve your Vision Lan account details, by visiting: knowledge.cegedim-healthcare.co.uk/customer-support
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Contact Cegedim for support with the Vision practice management systems, by visiting: knowledge.cegedim-healthcare.co.uk/customer-support
EMIS PMS
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Contact Optum for support with the EMIS practice management systems by logging in to your EMIS Now account here: https://www.emisnow.com/csm
SystmOne PMS
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For any requests to reinstall Jayex software on a practice PC, please complete the support form here, including the name, number, and email address for your GP IT technician in the main text body.
We will schedule a mutually convenient time for the reinstallation and require 3 working days' notice to arrange this.
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Contact TPP for support with the SystmOne practice management system by visiting: https://tpp-uk.com/contact-us/ or calling +44 (0)113 2050095.