Training

Two minutes to learn, years of use.

Everything your team needs to get the most from Jayex — short videos and step-by-step guides, organised by product, searchable by task.

Prefer a person? training@jayex.com — group sessions available on request.

New team member?

The 15-minute starter path.

Most receptionists are confident by their second morning.

Video guides

Short, task-based, searchable.

Each video covers one task in a couple of minutes — watch at the desk, between patients.

New to Jayex? Read about our patient check-in system, patient calling system and QView waiting-room management.

Quick answers

The questions people actually ring about.

Two-line answers with the right route — no ticket needed.

01Our support team needs remote access to my PC

Download Splashtop from the support page and run it when prompted, then read the details it shows you to your support agent.

02My practice has upgraded (or is about to upgrade) Windows

We'll need to reinstall our software on your practice PC. Raise a ticket from the support page with the name, number and email of your GP IT technician — we need 3 working days' notice to schedule it.

03A new gateway PC needs Jayex software installed

Same route: raise a ticket from the support page, with your GP IT technician's contact details in the message. 3 working days' notice.

04I've forgotten my Vision LAN account details

These are held by Cegedim, not Jayex — retrieve them via Cegedim customer support.

05I need to contact EMIS (Optum) or TPP (SystmOne)

EMIS: log into your EMIS Now account. SystmOne: contact TPP or call +44 (0)113 205 0095.

Can’t find it? Just ask.

We’d rather you asked than struggled — and if you have a suggestion for making the systems simpler, we genuinely want it.

TRAINING · training@jayex.com

GROUP SESSIONS · available on request

SUPPORT · raise a ticket · 0208 838 6222