PCNs, Federations & ICBs.
PCNs, Federations and ICBs not only require their individual GP practices to function properly but also seek to leverage the benefits of those practices being part of a larger group. This requires using data and technology to deliver practice- and population-scale care models, to assess population needs, and to support data-driven decision making.
What Challenges do you face?
Lack of performance data
Individual practices use different process, systems and reporting methodologies. Consolidating all that data is a slow and manual process. Different practices track different things, so there’s no standardisation at PCN level, no ability to benchmark, and performance improvement is challenging.
Frustrating on-site patient experience
Improving care at practice level starts with the patient experience. For many practices, particularly those with lower CQC and customer satisfaction rating, that experience is frustrating. Long wait times, lack of updates, no personalised care, etc, leading to harassed reception staff.
GPs need help with targeted prevention
The desire to get better with targeted interventions is there, whether it’s through QOF initiatives or through prescribing the right medications to patients identified as being at risk, but GPs themselves lack the insights to make data-driven decisions and take proactive action to help with public health.
How do our Solutions help you?
Automated check-in and queue visibility
We enhance the patient experience whilst reducing work for admin staff via full automation. Patients check in using the touchscreens and the larger display screens tell them their queue position (and optionally wait time), before they are called in for their consultation. Patients can see that they have successfully checked in, reducing anxiety and the burden on reception staff.
Centralised reporting that reduces admin
Deploying a single system that spans multiple practices, both the PCN and the practices themselves benefit from centralised management (if desired) and centralised reporting. This means a PCN-wide view so trends can be identified and performance improvement will be a reality.
Population health management and targeting
Our software analytics takes bottom-up data from individuals, GPs and practices and top-down data at population-level to help PCNs understand the trends in their own geography and, crucially, helps the practices and their clinicians to identify both the individuals at risk and the desired interventions.