PCNs, Federations & ICBs.

PCNs, Federations and ICBs not only require their individual GP practices to function properly but also seek to leverage the benefits of those practices being part of a larger group. This requires using data and technology to deliver practice- and population-scale care models, to assess population needs, and to support data-driven decision making.

Two touchscreen kiosks stand on white stands in a waiting area, with a wall marked 'WAITING 1' to the right. There is a fire alarm and a small wall-mounted display on the wall, with a window showing greenery outside.

What Challenges Do You Face?

  • Close-up of a computer screen showing a tab labeled 'Data' among other tabs.

    Lack Of Performance Data

    Individual practices use different process, systems and reporting methodologies. Consolidating all that data is a slow and manual process. Different practices track different things, so there’s no standardisation at PCN level, no ability to benchmark, and performance improvement is challenging.

  • A healthcare worker holding a patient's hand while the patient is lying in a hospital bed.

    Frustrating On-Site Patient Experience

    Improving care at practice level starts with the patient experience. For many practices, particularly those with lower CQC and customer satisfaction rating, that experience is frustrating. Long wait times, lack of updates, no personalised care, etc, leading to harassed reception staff.

  • Hospital room with an elderly woman lying in bed, smiling, as healthcare professionals monitor her vital signs with medical devices.

    GPs Need help with Targeted Prevention

    The desire to get better with targeted interventions is there, whether it’s through QOF initiatives or through prescribing the right medications to patients identified as being at risk, but GPs themselves lack the insights to make data-driven decisions and take proactive action to help with public health.

How Do Our Solutions Help you?

  • A healthcare professional taking notes on a clipboard while a patient lies in a hospital bed in the background.

    Centralised Reporting That Reduces Admin

    Deploying a single system that spans multiple practices, both the PCN and the practices themselves benefit from centralised management (if desired) and centralised reporting. This means a PCN-wide view so trends can be identified and performance improvement will be a reality.

  • A woman in a black jacket and red shirt using a check-in kiosk at an airport.

    Automated Check-In and Queue Visibility

    We enhance the patient experience whilst reducing work for admin staff via full automation. Patients check in using the touchscreens and the larger display screens tell them their queue position (and optionally wait time), before they are called in for their consultation. Patients can see that they have successfully checked in, reducing anxiety and the burden on reception staff.

  • A group of colorful, stylized human figures standing in a row with a magnifying glass focusing on one yellow figure in the center.

    Population Health Management and Targeting

    Our software analytics takes bottom-up data from individuals, GPs and practices and top-down data at population-level to help PCNs understand the trends in their own geography and, crucially, helps the practices and their clinicians to identify both the individuals at risk and the desired interventions.