Jayex

  • Industrial-grade monitors and touchscreens, premium-brand high-spec Windows PCs.

  • Integration software runs directly on Jayex-supplied Windows PC – no practice PC needed; fewer failures and no inconvenience.

  • On-site engineer visits & full replacement of defective hardware under enhanced warranty.

  • Patient Check In & Patient Calling continue to operate in the event of a patient record system outage.

  • QR codes for mobile check in work from an unlimited number of printed posters or pop-up banners that  patients scan on their phone.

  • QView: Patients can see on the waiting room display screens that they have successfully checked in or not, reducing stress for patients and leading to fewer enquiries at reception.

  • Unique pre-alert workflow for Patient Calling – patients can be given advance notice that they will soon be called or collected.

  • Same-day resolution for >80% of tickets, customer satisfaction rating of 4.7/5 and climbing

  • Remote updates deployed continuously, included within subscription price

  • Proactive monitoring & patching of the hardware estate

Competitors

  • Consumer-grade hardware, cheap unreliable media players

  • Must install integration software on a practice PC -adds complexity, load and risk of failures

  • Slow and expensive courier swaps, long delays

  • Systems stop working completely in the event of a patient record system outage.

  • Patients must scan the mobile check in QR code from the touchscreen - no benefit when screen is busy

  • No equivalent to QView.

  • No pre-alert Patient Calling.

  • Multi-day or even multi-week response times.

  • Manual or limited remote updates.

  • No proactive monitoring or estate patching.