GP Practices.
Whether you are a standalone GP Practice or part of a group of practices, improving the patient experience on-site is where it all started for us.
We’re proud that “Jayex boards” were the original patient calling solution and we’re even prouder that more than one-third of GP Practices are already our customers.
Now, we help with much more than just check-in and calling.
What Challenges do you face?
Frustrating on-site patient experience
Improving care at practice level starts with the patient experience. For many practices, particularly those with lower CQC and customer satisfaction rating, that experience is frustrating. Long wait times, lack of updates, no personalised care, etc, leading to harassed reception staff.
Clinical system outages prevent effective care
Not only do individual practices use disparate systems, they are often notoriously unreliable. When these systems go down, practices don’t just have to fall back on pen, paper and manual processes. They often have no idea who has an appointment, when or why, badly affecting their ability to deliver care.
GPs need help with targeted prevention
The desire to get better with targeted interventions is there, whether it’s through QOF initiatives or through prescribing the right medications to patients identified as being at risk, but GPs themselves lack the insights to make data-driven decisions and take proactive action to help with public health.
How do our Solutions help you?
Automated check-in and queue visibility
We enhance the patient experience whilst reducing work for admin staff via full automation. Patients check in using the touchscreens and the larger display screens tell them their queue position (and optionally wait time), before they are called in for their consultation. Patients can see that they have successfully checked in, reducing anxiety and the burden on reception staff.
Business Continuity for clinical systems COMING SOON
Jayex takes snapshots of the each day’s appointments so if the practice management system goes down, patients can still check in and be called as usual. Clinicians can use Connect to record notes during the consultation, which then syncs back to the clinical system once it is back online.
Population health management and targeting
Our software analytics takes bottom-up data from individuals, GPs and practices and top-down data at population-level to help PCNs understand the trends in their own geography and, crucially, helps the practices and their clinicians to identify both the individuals at risk and the desired interventions.