For GP practices
Your whole waiting room, at a glance.
Connect Patient Flow combines self check-in and patient calling on one platform — which is what makes QView possible: a live list of everyone in your waiting room, wait times included. Fewer queues at the desk, fewer interruptions, fewer “have I been forgotten?” moments.
QView shows reception a live list of everyone waiting — by name or by number, your choice — how long each has waited, and which clinician they are waiting for.
How it changes the morning rush
Patients check themselves in on the touchscreen or their phone — reception queues shrink from the first day.
Your team sees who’s waiting, how long, and for which clinician — and can spot a backing-up clinic before the complaints start.
Calling happens on screen, not by shouting names across a full waiting room.
Privacy, by design
A number instead of a name — your call.
Calling and QView can identify patients by number only, keeping identity off shared screens — or call patients by name, if that’s how your practice prefers to run. Designed for GDPR-conscious waiting rooms — and for the patients who notice.
Built to keep working when everything around it doesn’t
Most check-in systems run their clinical-system integration on one of your reception PCs — switch it off, and check-in dies. Ours runs on a dedicated Jayex PC we supply, so your check-in doesn’t depend on your front-desk machines. And if hardware ever fails, an engineer comes to you and swaps it on-site.
Reliability has improved dramatically over the last two–three years — and it’s still improving. Ask us about it; we’d rather show you the trajectory than make you a slogan.
Mobile check-in that works anywhere
Printable QR codes — on the door, the noticeboard, a letter — not just on the screen. Patients can check in before they’ve reached the desk.
Patient routing
Not every patient should be sent to the waiting room.
Flag the patients your team needs to see first; when they check in, the screen discreetly directs them to reception instead of a seat. No announcement, no explanation on screen.
ISO 27001 · Cyber Essentials Plus · CSA Star
Questions practices actually ask us
- Does it work with our clinical system?
- Yes — Connect integrates with EMIS Web, SystmOne and Vision (including LAN, hosted and Aeros). If you're on something else, ask — the honest answer is quick either way.
- What happens if a reception PC dies or gets switched off?
- Nothing, for check-in. Most systems run their clinical-system integration on one of your reception PCs — switch it off and check-in dies. Connect runs on a dedicated Jayex-supplied PC, so it doesn't depend on your front-desk machines. And if our hardware ever fails, an engineer comes to you and swaps it on-site.
- What do patients see on the screens? Is it GDPR-safe?
- That's your call. Calling and QView can work by name or by number only — run number-only and no patient identity appears on any shared screen. The platform is ISO 27001, Cyber Essentials Plus and CSA Star accredited.
- We already have a check-in system. How painful is switching?
- Less than you'd think. Lead times vary, but we can usually install within two weeks of your order — our engineers set everything up on-site around your clinics, and your team gets training videos and real UK-hours support from day one (rated 4.7/5 by customers).
- How much does it cost?
- We don't publish pricing, but we'll give you a straight answer fast — tell us which services you're interested in and you'll have a quote quickly, without a sales marathon. Get a quote
See your waiting room the way your team should.
Get a quote or book a 15-minute demo — tell us a little about you, 30 seconds, no obligation.