GP Practices.

Not only do individual practices use disparate systems, they are often notoriously unreliable. When these systems go down, practices don’t just have to fall back on pen, paper and manual processes. They often have no idea who has an appointment, when or why, badly affecting their ability to deliver care.

Improving care at practice level starts with the patient experience. For many practices, particularly those with lower CQC and customer satisfaction rating, that experience is frustrating. Long wait times, lack of updates, no personalised care, etc, leading to harassed reception staff.

The desire to get better with targeted interventions is there, whether it’s through QOF initiatives or through prescribing the right medications to patients identified as being at risk, but GPs themselves lack the insights to make data-driven decisions and take proactive action to help with public health.

Deploying a single system that spans multiple practices, both the PCN and the practices themselves benefit from centralised management (if desired) and centralised reporting. This means a PCN-wide view so trends can be identified and performance improvement will be a reality.

We enhance the patient experience whilst reducing work for admin staff via full automation. Patients check in using the touchscreens and the larger display screens tell them their queue position (and optionally wait time), before they are called in for their consultation. Patients can see that they have successfully checked in, reducing anxiety and the burden on reception staff.

Our software analytics takes bottom-up data from individuals, GPs and practices and top-down data at population-level to help PCNs understand the trends in their own geography and, crucially, helps the practices and their clinicians to identify both the individuals at risk and the desired interventions.