Service status
All systems operational.
Last updated: Fri 28 Aug 2026, 08:16 (UK) — updated by a person, not a robot
Cloud services
Connect portal
Sign-in and admin — settings, playlists, reports
Operational
Online check-in (web & mobile)
Patient-facing web and mobile check-in journeys
Operational
Waiting-room media delivery
Cloud delivery of playlists, scenes and media updates to screens
Operational
Support systems
Ticket portal and support phone lines
Operational
What this page covers — and what it doesn't.
This page reports on Jayex's central cloud services, which the check-in, calling and media systems in your practice rely on — so an issue shown here may affect what you see on site. It doesn't show the status of equipment in individual practices: if a screen or check-in in your practice isn't behaving and everything here shows green, please report it to support: 0208 838 6222.
Incident history · LAST 90 DAYS
Resolved
Check In screens not completing check in process, freezing after DOB entry.
Thu 27 Aug 2026