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Cegedim recently informed their customers in Wales of their intention to withdraw as a preferred clinical system supplier within Welsh primary care.

This will inevitably mean Vision customers will have to look at alternative supplier options. 

The good news is that Jayex can continue to support all check-in solution and patient calling needs, whatever clinical system or environment your health board uses. 

If you’re a Vision and Jayex customer currently, there are a number of positive and proactive actions you can take to ensure not just continuity, but to also improve efficiency, and future proof your system.

Here’s a helpful guide:
  • Ensure you have an up-to-date Software and Support Licence with Jayex. This can be checked within the Manage > Licensing area of your Jayex Enlighten admin panel, or for Jayex Connect customers this can be checked within the Support area of the admin panel.
  • If for any reason your practice has not fully returned to using your check-in or patient calling solutions post Covid, now is the ideal opportunity to do so. 
  • Do also use this as an opportunity to check your equipment’s warranty is in date.  
  • Whilst your product may be receiving software support, the equipment is provided with an inclusive warranty which covers parts and labour should your product require repairs.  
    • Jayex can tell you IF your equipment is currently warrantied, and if not can provide options for putting this support back in place.  
  • Older solutions (pre-2020) may be a Windows 7 machine.  
    • If so, please contact us to arrange upgrading at the earliest opportunity to Windows 10, the minimum standard OS for secure operation. 
NOT currently a Jayex customer? We’re the market leader for good reason, our solutions deliver better patient engagement and simple system management, ease of reporting and tangible return on investment.

ONLY Jayex offers the choice between the unique cloud-based solution OR, alternative on-premise option, whichever best suits your needs. We can also get you up and running within a matter of weeks!

Contact Mike Colwill (Senior Business Development Manager, Wales)

Email m.colwill@jayex.com Book a call

Jayex offers the two leading check-in solutions, Connect and Enlighten

What are the key differences between Connect and Enlighten?

Jayex Enlighten

Jayex Enlighten, is our original on-premise solution and directly integrates not only with Vision, but also with EMIS, TPP/SystmOne, Rio and Lorenzo.

It delivers all key functionality and requirements to check patients in, as well as necessary and other invaluable reporting functionality for practice managers. 

Jayex Connect

Jayex Connect is our newest option and the ONLY cloud-based check-in solution with patient calling available, delivering all key requirements and much more besides.

Being cloud based allows our Engineering team to provide a more robust solution, which can be updated, diagnosed and supported completely remotely, reducing practice downtime and improving the support experience.

Read more
Upgrading from Enlighten to Connect 

To get the most out of your check-in and patient calling, it’s recommended existing Jayex Enlighten practices consider upgrading to our new Connect platform as soon as possible, and we’ve made that option easy and very cost-effective for you to do so.   

This will future proof your check-in and calling functions for years to come and will include the necessary warranty for complete peace of mind. Once upgraded, the only ongoing cost is the annual licence fee, with no additional fees or charges for hardware.  

Over the coming months we’ll continue to update, improving the experience for practices and patients alike.  

Contact Mike Colwill our Senior Business Development Manager for Wales by clicking below.

Email m.colwill@jayex.com Book a call
All current and future developments will be on this Primary Care sector leading Connect platform, delivering: 
  • Cloud-based (robust, secure and with remote support and updates) 
  • Intuitive patient check-in screens and seamless integration with all clinical systems 
  • Wide ranging check-in and reporting functionality 
  • Windows 11 ready 
  • New and improved fully integrated Patient Survey module supporting patient health questionnaires including the capturing of QOF information requirements  
  • Can surface and support practice long-term condition templates/patient pathways linked to other practice software systems such as AccuRX and eConsult for example 
  • A range of helpful Patient Information Hub functions 
Assurance and Information Governance across Wales

Jayex are an assured partner of Vision and EMIS. We work in close partnership with all clinical system suppliers to continually improve those integrations. 

As the leading supplier of Patient Check-in and Patient Calling services, we have worked with, or have a presence in almost every health board in Wales and ICB across other parts of the UK. That gives Jayex unrivalled experience of delivery across multiple environments and all clinical system providers.  

In partnership with each health board and practice, we are able to support the provision of all necessary documentation, such as SSP and DPIA. If you feel this is required for your practice(s), or would like to review this, please contact Jayex, and we’ll be able to coordinate conversation and support with our DPO.