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Articles

Patient flow, written down.

Practical writing on check-in, calling and waiting rooms — from the team that builds the systems.

  1. August 2026 Jayex Newsletter - Make the most of your system

    In this month’s Jayex newsletter, we’re putting the spotlight on some of the useful features already included in your Connect Portal – designed to help make day-to-day life in a busy GP surgery that little bit smoother. From improving the patient journey to giving your team greater visibility and control, we’ll be showcasing features you can start using straight away – with no sneaky add-on charges! They’re all included as part of your annual software licence.

    8 October 2026 · Mhairi Gilfillan

  2. September 2026 Jayex Newsletter - Make the Most of Your System

    In this month’s newsletter, we’ll be exploring more ways to get the best out of your Jayex services. We’ll be highlighting useful areas of the Jayex Portal, features you may not yet be aware of, and the tools and resources available to help your practice get even more from your system.

    8 October 2026 · Mhairi Gifillan

  3. July 2026 Jayex Newsletter - Make the most of your system

    In this edition, we highlight new digital resources now available, mobile check in via QR code, an exciting pilot opportunity for our upcoming Connect Portal refresh and share the best ways to get in touch with me directly as your Service Delivery Manager.

    8 October 2026 · Mhairi Gilfillan

  4. EMIS Patient Arrival Delay: Known Issue & Jayex Workaround

    Some practices that use EMIS may see an intermittent issue where a patient checks in using their self check-in system, but EMIS does not show them as arrived straight away. This can mean a patient appears as arrived in your self check-in system, but still looks not arrived in EMIS for a short period of time. This is a known issue, that has been reported to Optum. If you use Jayex Connect Check In there is a process you can follow to continue to operate as normal.

    24 July 2026 · Jayex Support

  5. Supporting Remote and Cross-Practice EMIS Bookings: What Practices Need to Know

    More practices and PCNs are working together to offer extended access, shared clinics and multi-site services. While this brings real benefits for patients, it also introduces new challenges for check-in systems, especially when appointments are booked from a different EMIS organisation.

    24 July 2026 · Jayex Sales