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Training

The videos and documents below will support you in getting the best out of your Jayex systems.

If you require any additional advice, or have suggestions on how our systems could be made even more simply invaluable to you, please contact training@jayex.com.

General

Our support team may require remote access to your computer to diagnose and troubleshoot technical issues. To allow access, visit our customer support page and click on the TeamViewer icon.

A window will pop up asking you to run the application. Run it and provide the username and password details to our support agent.

Jayex Connect Platform

Jayex Connect Patient Check-In

Jayex Connect Patient Calling

Help / Trouble-shooting

Please direct all queries about installation dates to operations@jayex.com

If you are using our Enlighten solution in your practice, contact our sales teams on sales@jayex.com to find out how much more value we could provide your practice on our cloud based Connect platform. We encourage all existing customers to upgrade to our Connect platform where possible.

Contact our accounts team on accounts@jayex.com or 020 8838 6222 to renew your annual licence fee for our Connect platform.

If you want to discuss purchasing other products on our Connect platform, discuss this with our sales team here before your licence is due for renewal.

For recent or upcoming Windows software upgrades in your practice, we'll need to reinstall our software on your practice PC. Please complete our support form here: https://www.jayex.com/support/customer-support/ including the name, number, and email address for your GP IT technician in the main text body.

We will schedule a mutually convenient time for the reinstallation and require 3 working days' notice to arrange this.

Vision PMS

Contact Cegedim to retrieve your Vision Lan account details, by visiting: knowledge.cegedim-healthcare.co.uk/customer-support

Contact Cegedim for support with the Vision practice management systems, by visiting: knowledge.cegedim-healthcare.co.uk/customer-support

EMIS PMS

Contact EMIS for support with the EMIS practice management systems by logging in to your EMIS Now account here: https://www.emisnow.com/csm

SystmOne PMS

For any requests to reinstall Jayex software on a practice PC, please complete the support form here: https://www.jayex.com/support/customer-support/ including the name, number, and email address for your GP IT technician in the main text body.

We will schedule a mutually convenient time for the reinstallation and require 3 working days' notice to arrange this.

Contact TPP for support with the SystmOne practice management system by visiting: https://tpp-uk.com/contact-us/ or calling +44 (0)113 2050095.