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August 2026 Jayex Newsletter - Make the most of your system
In this month’s Jayex newsletter, we’re putting the spotlight on some of the useful features already included in your Connect Portal – designed to help make day-to-day life in a busy GP surgery that little bit smoother. From improving the patient journey to giving your team greater visibility and control, we’ll be showcasing features you can start using straight away – with no sneaky add-on charges! They’re all included as part of your annual software licence.
8 October 2026 · Mhairi Gilfillan
Help Patients Find Their Way 🧭
Multiple waiting areas? Make it easier for patients to know exactly where they need to go.
If your surgery has different waiting areas, rooms or zones, you can use your Jayex Check-in screen to direct patients to the right place when they arrive.
Simply set up your separate waiting areas and assign them to the relevant clinicians. When a patient checks in, they’ll be given clear instructions on where to sit and wait for their appointment – helping reduce confusion, unnecessary questions at reception and patients waiting in the wrong area.
It’s a simple feature that can make a big difference to the patient journey and the smooth running of your practice.
👉 Watch the video: Managing Waiting Rooms
Need to Call a Patient? Keep It Quick! 📞
Sometimes you just need a quick and easy way to call a patient – without having to navigate through your patient management system.
That’s exactly what Quick Call is designed for.
With just a few simple clicks, you can call a patient directly to the consultation room using your Jayex system, helping your clinical team keep appointments moving and reduce unnecessary delays.
💡This is ideal if you have a visiting clinician that isn't set up on your clinical system
It’s simple, fast and convenient – exactly what it says on the tin!🚀
Turn Check-in Data into Useful Insights 📊
Good information helps you understand your patients – and make better decisions.
Your Jayex Check-in system gives you more than just a way for patients to let the practice know they’ve arrived. With Check-in Reports, you can gain a real-time overview of how your touchscreen is being used and build a clearer picture of patient behaviour.
From understanding how frequently patients are checking in to spotting trends in usage, these bite-sized insights can help your practice make informed decisions, identify opportunities for improvement and get even more value from your Jayex system.
📺 Fresh Content for Your Waiting Room!
Give your waiting room content a refresh! 🎉 Head over to your Media Library to discover new videos and images covering:
💉 Immunisation Awareness Month ( including 🤧Flu Vaccinations)
🧘 National Wellness Month
🚭 Stoptober – Smoking Cessation
Keep your patients informed with fresh, relevant content throughout the year.
Ready to add something new? Simply choose your favourite content and add it to your playlist using our handy training video for step-by-step guidance.
Meet your Customer Support Team
Meet Ammar 🌱💻
Meet Ammar, one of our fantastic Jayex team members, who has been with us for over 2 years!
When he’s not helping Jayex customers, you’ll often find Ammar surrounded by plants 🌿. From indoor plants to outdoor greenery, he’s a self-confessed plant enthusiast! He also loves getting outdoors and exploring beautiful places across Wales and Northumberland, especially waterfalls and coastal walks. 🌊🥾
And when it comes to technology, Ammar is definitely in his element! 🎮📱 His passion for tech extends beyond the workplace, with a love of PC gaming and an ever-growing interest in gadgets and mobile phones.
With a strong background in IT customer service, Ammar is passionate about making sure Jayex customers feel supported. Whether it’s helping customers get the most from their Jayex products or troubleshooting an issue with their device, he takes pride in making sure every query is handled with care, patience and attention.
Ammar is a friendly face on the Jayex Service Desk and is always ready to help customers get back up and running. 👋
Meet Vuyiswa 👋
Vuyiswa is our newest member of the Customer Support Team, joining us 4 months ago
👩💻 She brings plenty of experience in first-line technical support and a passion for making technology easier to use. She enjoys the challenge of turning complicated technical issues into simple, practical solutions.
At Jayex, one of the things she enjoys most is helping busy surgery teams get the support they need, quickly and efficiently.
Outside of work, she's a mum who loves spending time with family, exploring the outdoors (preferably somewhere with fewer bugs!), and finding fun new adventures for her little one. She enjoys keeping active with walks and skipping 👣 . She is surprisingly fond of rainy days, and is always happy to try a simple, tasty new recipe.👩🍳
She enjoys being part of the Jayex team and looks forward to helping our customers get the most from their Jayex systems.❤️
Meet Andy 👋
Andy brings over five years of technical support experience across a range of industries, giving him a broad understanding of the challenges customers can face when using technology day to day.
Since joining Jayex in June 2024 as a member of our Support Team, Andy has been committed to providing friendly, responsive and effective support. He enjoys helping customers find practical solutions and making technical issues feel a little less daunting.
📚Outside of work, Andy is an avid reader and enjoys unwinding with a good book. He’s also a keen poker player – although he’ll be the first to admit that his winnings don’t always quite match his enthusiasm for the game! 🃏
Andy’s approachable nature and focus on delivering great customer service make him a valued member of the Jayex Support Team.♥️
