July 2026 Jayex Newsletter - Make the most of your system
In this edition, we highlight new digital resources now available, mobile check in via QR code, an exciting pilot opportunity for our upcoming Connect Portal refresh and share the best ways to get in touch with me directly as your Service Delivery Manager.
8 October 2026 · Mhairi Gilfillan
Updated Media Content now available
You said - we did!
We've listened to your feedback and are taking a more proactive approach to managing and refreshing our central media library. This means you'll have regular access to updated images and videos, making it easier to keep your playlists current and engaging for patients.
Our latest additions include content aligned with upcoming NHS health campaigns for August, including:
Breastfeeding Awareness
Managing Hot Weather (Adverse Weather Guidance)
NHS App Guidance
To explore the latest media, simply navigate to Jayex Portal > Calling > Media.
We're always looking to expand our library with content that's valuable to your practice. If there's a topic or type of media you'd like to see added, we'd love to hear from you. Please send your suggestions to support@jayex.com.
You can access our training suite of videos here, in particular you will want to review how to manage your playlists
Did you know that if you have our patient touchscreen that you also have the ability to allow patients to check in via their mobile phone?
This reduces potential queues at the touchscreen machine and its included in your annual software license - no add on fee!
If you are not using this service and would like more information, please reach out to support@jayex.com who will be happy to help
Connect Portal Refresh - Pilot Programme Opportunity
Behind the scenes, our team has been working hard to enhance the Connect Portal experience, and we are excited to share that we are now entering the final stages of development for a brand-new user interface.
This update has been designed with our customers in mind, focusing on making navigating the Connect Portal simpler, more intuitive, and more flexible. We have listened to your feedback and have been working to deliver improvements that will help you configure settings more efficiently.
What does this mean for you?
The new Connect Portal User Interface will introduce a refreshed and improved experience, including:
Greater customisation options – particularly for QView users, giving you more flexibility and control over how your content is displayed and managed.
A simpler, more intuitive workflow – making it easier to navigate the platform, update content, and manage your patient touchscreens and digital screens with confidence.
A more reliable and robust platform – with improvements designed to enhance performance, stability, and the overall user experience.
We are now looking for a small group of customers to take part in our final pilot programme. As an early adopter, you will have the opportunity to explore the new interface ahead of general release, provide valuable feedback, and help shape the final version before it becomes available to all customers.
Your insights will play an important role in ensuring the new Connect Portal delivers the best possible experience for everyone.
If you would like to be part of this exciting next step and help us refine the platform, please get in touch to register your interest.
Request a Service Review Meeting
As a trusted partner to the NHS, we know how important it is to receive a quality service from your suppliers. As your Service Delivery Manager, I am here to ensure that happens.
Service Review Meetings are an opportunity to discuss your customer support experience and work together to ensure that you receive a consistently high quality service. Please don't hesitate to email me if you would like to meet (m.gilfillan@jayex.com)
In this month’s Jayex newsletter, we’re putting the spotlight on some of the useful features already included in your Connect Portal – designed to help make day-to-day life in a busy GP surgery that little bit smoother.
From improving the patient journey to giving your team greater visibility and control, we’ll be showcasing features you can start using straight away – with no sneaky add-on charges! They’re all included as part of your annual software licence.
In this month’s newsletter, we’ll be exploring more ways to get the best out of your Jayex services. We’ll be highlighting useful areas of the Jayex Portal, features you may not yet be aware of, and the tools and resources available to help your practice get even more from your system.
Some practices that use EMIS may see an intermittent issue where a patient checks in using their self check-in system, but EMIS does not show them as arrived straight away. This can mean a patient appears as arrived in your self check-in system, but still looks not arrived in EMIS for a short period of time.
This is a known issue, that has been reported to Optum. If you use Jayex Connect Check In there is a process you can follow to continue to operate as normal.
24 July 2026
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