As autumn settles in, we’re focusing on helping you keep your waiting-room TV content fresh, relevant and informative for patients. This edition includes seasonal resources covering vaccinations, staying safe in colder weather and other important health messages for the months ahead.🎃
💡We’re also sharing some useful tips to help you get even more from the Jayex Portal. From adding bespoke words to the dictionary to improve pronunciation, to adjusting password reset frequency and finding the latest Jayex news, you may discover a few helpful features you didn’t know were available!
28 October 2026 · Mhairi Gilfillan
New Seasonal Content for Your Waiting-Room Screens 🍂
Keep your patient information fresh, relevant and engaging with the latest seasonal content available through the Jayex Portal.
We’ve added a range of new images and videos to help you share important health messages with patients throughout autumn and winter, including:
💉 Vaccinations – supporting awareness of seasonal immunisations.
🥶 Staying safe this winter – helpful advice for the colder months.
🚸 Keeping children safe – raising awareness of common risks and how to prevent accidents.
Working in partnership with the Child Accident Prevention Trust (CAPT)
We’re pleased to continue our partnership with the Child Accident Prevention Trust (CAPT), bringing practical, engaging accident-prevention advice directly to GP practice waiting rooms.
CAPT’s digital content draws on behaviour change science to help patients and families understand everyday risks and take simple steps to prevent serious childhood accidents. These resources also support wider efforts to reduce avoidable injuries and the associated demand on NHS services.
The latest autumn content pack covers a range of timely topics, including:
🎃 Halloween and firework safety.
☕ Burns from hot drinks and essential first-aid advice.
🛴 E-scooter safety and the dangers of button batteries, particularly as Christmas shopping gets underway.
Make the most of your Jayex screens by sharing timely, trusted health information that helps keep your patients informed throughout the season.
Dictionary: Get Words Pronounced Correctly
Do you find that certain patient names or words are frequently mispronounced 🤔
You can add words and their correct pronunciations to the Jayex Portal dictionary
This handy feature helps improve pronunciation and supports a smoother, more personalised patient experience when calling patients through your waiting-room screens.
From here, you can add words and their pronunciation to help ensure they are called correctly.
Password Security: Keeping Your Information Safe
Password security is an important part of protecting information in today’s digital world, particularly when using systems that handle patient-identifiable data.
The password complexity requirements and regular password updates for the Jayex Portal are designed to help keep your information safe and secure, supporting good security practices within your organisation.
Want to find out more about password security and why it matters? Read our guide here.
🔑 Did you know? You can adjust your password reset frequency.
To amend how often users are required to reset their passwords, navigate to:
This handy setting allows you to manage your password reset frequency in line with your practice’s requirements, while continuing to prioritise information security.
Stay Up to Date with Jayex
Keep up to date with the latest Jayex news, updates and service information through the Release Notes and Notifications section of your Jayex Portal. Simply navigate to Admin > Updates.
Here, you’ll find helpful information about recent system updates, new features, bug fixes and important upcoming changes, helping you make the most of your Jayex services.
👀Your feedback matters! Keeping informed and sharing your feedback helps us continually improve our services and ensure they continue to meet the evolving needs of your surgery, primary care teams and patients.
💌Know someone at your practice who should get this newsletter? Reply with their name and email and we will add them
In this month’s newsletter, we’ll be exploring more ways to get the best out of your Jayex services. We’ll be highlighting useful areas of the Jayex Portal, features you may not yet be aware of, and the tools and resources available to help your practice get even more from your system.
In this edition, we highlight new digital resources now available, mobile check in via QR code, an exciting pilot opportunity for our upcoming Connect Portal refresh and share the best ways to get in touch with me directly as your Service Delivery Manager.
In this month’s Jayex newsletter, we’re putting the spotlight on some of the useful features already included in your Connect Portal – designed to help make day-to-day life in a busy GP surgery that little bit smoother.
From improving the patient journey to giving your team greater visibility and control, we’ll be showcasing features you can start using straight away – with no sneaky add-on charges! They’re all included as part of your annual software licence.
8 October 2026
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